Send us your crash reports!
We are finding that our latest Bump release, version 1.21 on iTunes, is crashing on a very small fraction of Apple devices. If this is happening on your device, it would help us immensely if you could send us the crash report generated on your device. Here are the instructions:
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Mac OS X:
~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME> -
Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME> -
Windows Vista:
C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
Acquiring Crash Reports
When an application crashes on the iPhone or iPod touch, a "crash report" is stored on the device. Crash reports describe the conditions under which the application terminated, in most cases including a complete stack trace for each executing thread, and are typically very useful for debugging issues in the application.
When the user synchronizes their device using iTunes, crash reports are copied to a directory on the user's computer. If the application was distributed via the App Store and the user has chosen to submit crash logs to Apple, the crash log will be uploaded and the developer can download it via iTunes Connect. For applications that have been distributed using Ad Hoc or Enterprise methods, getting crash reports requires user cooperation. Specifically, the user will need to retrieve the crash report from the directory where it was copied by iTunes. Depending on the platform, the directory is:
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Mac OS X:
~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME> -
Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME> -
Windows Vista:
C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
<USERNAME> is the user's login name for the computer. <DEVICE_NAME> is the name of the iPod touch or iPhone, for example, "John's iPhone".
You are only interested in .crash files. The crash report's file name begins with the application name and contains date/time information. In addition, <DEVICE_NAME> will appear at the end of the file name, before the extension.
Thanks! This will help us immensely.
-David
